Are you an experienced leader in repairs, maintenance, or voids management? Do you have a passion for delivering outstanding customer service while driving operational efficiency? Can you inspire and develop teams to achieve high-quality results in a fast-paced environment?

We're looking for an experienced and motivated Repairs & Voids Manager to lead the day-to-day delivery of our responsive repairs and voids service.

In this role, you'll be responsible for ensuring repairs and void properties are managed efficiently, safely, and to a high standard. You'll support and develop operational teams, drive productivity improvements, oversee quality standards, and help deliver an exceptional customer experience.

Working closely with internal teams and residents, you'll play a key role in maintaining positive relationships while ensuring services are delivered in line with organisational standards and obligations.

Location: Field Based - covering Lowestoft to Saxmundham

Hours: Full Time - 40 hpw - Monday to Friday

Contract: Permanent + Car

What You'll Be Doing

• Lead and supervise responsive repairs and voids operatives on a day-to-day basis.

• Ensure efficient delivery of repairs and void works while maintaining high performance standards.

• Monitor productivity, quality, and operational effectiveness across the service.

• Conduct post-work inspections and quality assurance checks.

• Drive continuous improvement initiatives to improve service delivery and efficiency.

• Manage workflow processes and ensure operational procedures are followed correctly.

• Support, coach, and develop team members to maximise performance and engagement.

• Maintain strong relationships with residents, colleagues, and stakeholders.

• Ensure compliance with all health and safety requirements.

• Support budget control and cost management across repairs and void activities.

What You'll Bring

We're looking for someone who has:

• Experience in a supervisory, team leader, or management role within repairs, maintenance, voids, social housing, or a related industry.

• Strong people management and leadership skills.

• Practical knowledge of responsive repairs and void works.

• Good understanding of budget management and cost control.

• Experience and understanding of workplace and site health and safety requirements.

• Strong organisational and decision-making skills.

• Good IT skills, including Microsoft Office applications.

• A proactive, flexible approach and the ability to adapt to changing priorities.

• A full UK driving licence.

For full details on the role and its responsibilities you can view the Repair and Voids Manager - The Part I Play document here.

What You'll Gain

• The opportunity to lead a high-performing team.

• Ongoing personal and professional development.

• Training and development in people management, presentation skills, operational efficiency, and budget management.

• A role where you can make a genuine difference to customers and communities every day.

What We Offer

• Competitive salary - £46279.25 to £53207.28 per annum

• 25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)

• Family Friendly policies

• Health and Wellbeing support

• Company Car

For full benefit details, click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 23rd July 2026 (Midnight)

First Interview Date: 28th and 29th July 2026

About Us
Flagship Housing is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.