We’re looking for a compassionate and proactive Safe Communities Officer to help create safer, more supportive neighbourhoods. You’ll take a swift, victim‑centred approach to reports of anti‑social behaviour (ASB) and hate crime, working closely with residents, colleagues and partner agencies to reduce harm and deliver lasting solutions.

Managing a geographically based caseload, you’ll assess risk and impact, act proportionately, and take ownership of cases through to resolution. Safeguarding sits at the heart of everything you do, and you’ll play a key role in helping individuals and communities feel heard, supported and safe.

Permanent | Full Time | 37 hours per week | Monday to Friday | On the road | Norfolk based

This role will be covering Norfolk with travel to other areas and offices in the Norfolk/Eastern area

Due to the nature of the role, a company car will be provided.

Key Responsibilities

• Managing and investigating reports of ASB and hate crime, taking timely and proportionate action

• Building strong, empathetic relationships with victims, witnesses and communities

• Assessing risk and impact, acting quickly to reduce harm, escalation and organisational risk

• Working collaboratively with internal teams, partner agencies and external stakeholders

• Preparing legal cases, gathering evidence, drafting paperwork and attending court where required

• Maintaining responsibility for cases until a full and sustainable resolution is achieved

Skills and Experience

• A strong understanding of community safety issues, including ASB, hate crime and safeguarding

• Experience of working with vulnerable individuals and communities

• The ability to manage a complex caseload with effective prioritisation and sound judgement

• Excellent communication and customer service skills, with a calm and empathetic approach

• Strong problem‑solving and risk management skills

• A full UK driving licence

Please see the attached Safe Communities Officer – The Part I Play Statement for further details on responsibilities and requirements.

What We Offer

• The opportunity to make a real difference to people’s lives and local communities

• Exposure to specialist knowledge within housing and housing law in a regulated environment

• Strong partnership working across the organisation and with external agencies

• Support to achieve a Level 3 BTEC qualification in Community Safety

In return for your experience and commitment, we offer a competitive salary along with an excellent benefits package you can see details of this by clicking here.

We offer a flexible, agile working environment paired with continuous learning and development opportunities.

How to Apply

To apply, click below and upload your CV (PDF format), along with a supporting statement explaining why you are the right person for the role.

Important additional information

Closing date: 5th May 2026 (Midnight)

Interview date: 26th May 2026 in our Dereham Office

No agencies please.

About Us
Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.