We’re looking for a Housing Manager to join our team — someone who is motivated by delivering excellent customer service, who can lead operational delivery across a portfolio of homes, and who enjoys working collaboratively to improve services. If you are organised, solutions‑focused and committed to positive outcomes for customers and communities, this could be the role for you.

What You'll Be Doing

As Housing Manager you will lead and develop a team of Housing professional to deliver an outstanding housing management service to our tenant, ensuring alignment with our housing strategy and vision, Housing Made Simple.

This includes managing the delivery of high quality tenancy management, sustained tenancies, reduced rent loss and ensuring properties are well managed and safe. You will work closely with colleagues across repairs, income, compliance and neighbourhoods to deliver joined‑up services that meet customer needs.

Your key responsibilities will include:

• Leading, coaching and developing a team to deliver customer‑focused housing services

• Managing tenancies proactively to prevent and intervene early in cases of tenancy sustainment, antisocial behaviour or arrears

• Supporting the team to resolve complex enquiries

• Working with repairs services to ensure timely repairs, compliance and tenancy safety

• Using management information and core systems to monitor performance, identify trends and drive improvements

• Preparing clear reports and presenting findings to senior colleagues and stakeholders

What We're Looking For

You’ll bring:

• Proven experience in housing management, preferably within social housing.

• Experience of leading and developing a team, ensuring they have the skills, knowledge and resources to carry out their roles.

• Demonstrable experience of continuous improvement, shaping the future direction of the team and wider business.

• Confident use of housing management systems, databases and Microsoft Office

• Evidence of using data and performance information to drive service improvements

• Educated to a GCSE standard or equivalent

• Qualified to CIH 4 Housing qualification or willing to study towards it

• Full UK Driving Licence

• Excellent communication and interpersonal skills with the ability to engage customers, partners and colleagues

• A customer‑focused approach with a commitment to equality, inclusion and positive outcomes for communities

For full details on the essential criteria and role responsibilities, please click here.

How We'll Support You

We are committed to your development and will provide training, on‑the‑job support and access to our learning resources to help you build technical and leadership skills. You will receive regular supervision, opportunities for professional development and support to progress your career within the housing sector.

For full details of our benefits please click here

To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement outlining why you’re the right person for the job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 10 April 2026
Interview Dates: 17th April 2026