We’re excited to share a fantastic opportunity for someone to join us as a Senior Lettings Officer

Permanent | 37 hours per week | Monday–Friday
Agile/Flexible working considered

Location: Bury St Edmunds/Melton/Dereham depending on your closest office.

Travel to all 3 offices may be required.

Due to the nature of this role you will be regularly on the road, so a company vehicle will be provided.

Role and responsibilities

As a Senior Lettings Officer, you’ll lead and develop our desk‑based lettings team to deliver a high‑quality, customer‑focused service that meets performance expectations. You’ll play a key role in supporting the Head of Housing to deliver our Housing Strategy and our vision, Housing Made Simple, ensuring operational decisions align with wider organisational goals. You’ll act as the main point of contact for lettings colleagues across the East, contributing to service‑improvement projects and supporting positive change. Your role includes hands‑on operational support — preparing tenancy agreements, attending viewings, and completing key‑handover appointments — to ensure a seamless experience for customers. You’ll also represent the service at internal and external meetings, monitor performance, complete compliance checks, and escalate risks as needed. Through strong decision‑making, problem‑solving, and leadership, you’ll model professionalism, drive continuous improvement, and help create successful and sustainable tenancies.

What we're looking for:

• Housing management experience, ideally within social housing, and experience in a customer‑focused environment

• Ability to confidently prioritise and manage a busy workload, contributing to team‑wide workload management

• Strong analytical skills with the ability to interpret data and identify opportunities for improvement

• Excellent organisational and planning skills, with a structured approach to competing priorities

• Exceptional communication skills for engaging with customers, colleagues, and external partners

• Strong written skills, including the ability to respond to applicant appeals professionally and in line with policy

Please see the attached Senior Lettings Officer The Part I Play Statement, for responsibilities and requirements details.

Please click here to see full benefits package details.

To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 19th March 2026 (Midnight)

About Us
Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.