Are you a confident leader who can motivate teams to deliver exceptional customer service? Do you enjoy using data and insight to improve performance and drive efficiency? Do you thrive in a fast-paced environment, balancing priorities while maintaining high standards?

As a Senior Planner here at Bromford Flagship Livewest, you’ll lead and empower a planning team to deliver a high-quality, efficient repairs service that puts customers first.

You’ll play a key role in ensuring operations run smoothly, supporting service delivery, and driving continuous improvement. This is a great opportunity to step into a leadership role where you can shape performance, culture, and outcomes.

Location: Dereham - travel to other offices may be required.

Hours: Full Time - 40 hpw - Monday to Friday - Agile working

Contract: Permanent

What You’ll Be Doing

• Leading the day-to-day operations of the planning team, ensuring targets and service standards are met

• Coaching, developing and motivating team members to achieve high performance

• Monitoring and analysing performance data, identifying trends and opportunities for improvement

• Driving continuous improvement initiatives to enhance efficiency and customer experience

• Ensuring data is accurately recorded and quality checked across all systems

• Supporting compliance with Awaab’s Law and other regulatory requirements

• Acting as a key support and escalation point for operational challenges

• Assisting with complex scheduling, coordination, and service reviews

What You'll Bring

Essential Skills & Experience

• Experience leading or coaching a team in a fast-paced environment

• Strong communication skills with the ability to influence and motivate others

• Experience using data to drive performance and decision-making

• Ability to manage multiple priorities under pressure

• Good IT skills, including Microsoft Office and operational systems

• GCSEs (or equivalent) in Maths and English and customer service experience

Desirable

• Experience in repairs planning or housing sector

For full information on the role and its responsibilities, you can view the Senior Planner - The Part I Play document here.

What You’ll Gain

• Experience developing and leading a high-performing team

• Opportunity to strengthen your leadership, coaching and problem-solving skills

• Exposure to the wider housing sector and cross-team collaboration

• A role where you can influence service delivery and customer outcomes

• Competitive salary

• 25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)

• Family Friendly policies

• Health and Wellbeing support

For full benefit details - click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 12th July 2026 (Midnight)

First Interview Date: 16th July - King Street office

About Us
Flagship is part of Bromford Flagship Livewest. We create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.