Do you thrive on helping people overcome financial challenges and regain stability? Are you confident having sensitive conversations and guiding customers to positive outcomes? Do you want a role where your work directly supports people to sustain their homes?

As a Rent Advisor, you’ll play a crucial role in supporting tenants to manage their rent accounts and avoid falling into debt. Working as part of a supportive team, you will proactively engage with customers, helping them find sustainable solutions tailored to their individual circumstances.

This is more than a collections role — it’s about making a meaningful impact, ensuring tenants can maintain their homes while contributing to reducing overall rent debt across the organisation.

Location: Riduna Park (Woodbridge base) travel to other Flagship offices will be required

Hours: Part time - 30 hpw

Contract: Fixed Term until 9th February 2027

What You’ll Be Doing

• Proactively contacting tenants who have missed payments or may be at risk of rent debt

• Supporting customers to complete income and expenditure assessments to understand their situation

• Creating realistic, tailored action plans to help tenants get back on track

• Managing cases through to resolution, maintaining ongoing dialogue and support

• Providing guidance on welfare benefits and assisting with applications

• Signposting customers to external support and advice agencies where appropriate

• Keeping accurate records of all interactions and actions taken

• Working collaboratively with colleagues to resolve wider issues (repairs, anti-social behaviour, etc.)

What You'll Bring

• Experience in a customer-focused role (telephone or face-to-face)

• Strong communication skills with the ability to handle sensitive or challenging conversations

• Good numeracy and literacy skills

• Ability to stay calm and de-escalate difficult situations

• Strong organisational skills with the ability to prioritise workload using data and insight

• Proactive and solution-focused approach

Desirable

• Experience in debt recovery, financial support, or housing

For full details on the role and its responsibilities, click here to view the Rent Advisor - The Part I Play document.

What We Offer

• Competitive salary of £23916.90 per annum based on 30 hpw

• Paid holiday + bank holidays

• The chance to build strong communication and influencing skills

• Exposure to the housing sector and regulated environment

• Opportunities to review processes and influence improvements

• A role where your work genuinely changes lives and supports communities
  

For information on the full benefits package on offer - click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 15th July 2026 (Midnight)

First Interview Date: 30th July 2026 at our Riduna Park office.

About Us
Newtide Homes is part of Bromford Flagship Livewest. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.