We have an exciting opportunity for a skilled person to join our team as a Rent Lead in our Housing Team.

Location: based at any of our office locations (Norwich, Bury St Edmunds, Dereham, Melton) with travel across east Anglia.

A company car will be provided.

As a Rent Lead, you’ll play a vital role in helping tenants maintain positive rent accounts, prevent arrears, and access the support they need to thrive in their homes. You’ll lead and develop a team of Rent Account Advisors, ensuring they deliver exceptional customer service while working closely with the Housing Manager and Head of Housing to support our Housing Made Simple strategy. Alongside managing your own caseload, you’ll build strong relationships with tenants, provide welfare benefit guidance, create realistic action plans, and maintain proactive communication to help tenants stay financially secure. You’ll also collaborate with teams across the organisation to help address wider issues such as repairs, property condition, or anti-social behaviour, ensuring a holistic and supportive housing service

Essential Skills and Experience

• Proven experience leading and developing a team, ensuring colleagues have the knowledge and tools they need to deliver a high-quality service.

• Housing management experience, ideally within social housing, and a strong background in a customer‑focused environment.

• Excellent analytical abilities with experience interpreting data to drive performance and continuous improvement.

• Exceptional communication skills, with the ability to convey complex or sensitive information simply and effectively.

• Strong numeracy, literacy, and IT skills, with confidence managing caseloads and prioritising work effectively. A collaborative mindset, able to work closely with internal colleagues and external partners to support tenants holistically.

• A desire to grow into a subject matter expert in housing and housing law, demonstrating continuous improvement and contributing to shaping the service’s future direction.

To view the full details of this roles responsibilities, click here to view the Rent Lead - Part I Play Statement.

We offer a range of benefits, you can see these by clicking here.

How to apply

You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

Application close date: 2nd March 2026

Interview Date: 9th March 2026

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

About Us
Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.