We are pleased to share an opportunity for someone to us as a Rent Advisor. This is a permanent job, working 30 hours per week, Monday to Friday (work pattern to be agreed with the successful candidate).  This role is working from our office in Melton, near Woodbridge.  The role comes with Agile Working.

As a Rent Advisor, you will work as part of a team to ensure rent accounts are paid in advance and help tenants by supporting them to get out of rent debt. This will reduce our rent debt as a business, reducing the number of tenants that are in debt, the length of time they are in debt and increase the number of tenants paying in advance.

You will make proactive contact with tenants who have missed rent payments or who are at risk of falling into rent debt. Supporting tenants by completing expenditure forms, gaining insight into their individual circumstances, allowing you to support them by putting realistic action plans into place.  You’ll ensure there is a continuous dialogue with tenants through effective case management until such a time that their rent account is in advance/no longer at risk of falling into debt. You’ll will keep accurate records of all communications and actions.

Giving advice on welfare benefits and help tenants to complete application forms for benefits and signpost to benefit agencies where required. You’ll work collaboratively with other teams across the business to address issues such as property condition, anti-social behaviour and outstanding repairs.  Whilst supporting your manager to lead on our vision, Housing Made Simple, to make it as easy as possible for tenants to rent their homes whilst ensuring we are compliant with the law, legislation, and Flagship’s policies and procedures.

Applications are welcomed for the role of Rent Advisor from those with previous experience of working in a customer focused role either face to face or over the telephone.

A skilled communicator with excellent numeracy and literacy skills. You’ll have the ability to remain calm and deescalate difficult conversations. You’ll be proactive and able to balance a varied workload and use date to understand demand and prioritise workload. The ideal candidate will have worked in debt recovery or in a financial support role.

In return for your hard work, we offer a competitive salary of £22,800.00 per annum (FTE equivalent is £28,120.00 per annum) and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.

• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.

• Death in Service Benefit.

• Company Sick Pay.

• An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).

• Health and well-being programs and initiatives.

• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).

• A Leadership Team that inspires, develops, and supports you.

Please see the attached The Rent Advisor The Part I Play Statement, for responsibilities and requirements details.  To apply please click "apply online" below.   You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 5283 and state that you are applying to be a Rent Advisor, in your statement.  If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box. Please click here, to see the full list of benefits for this job.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 05.01.2026. Interview Date: 09.01.2025.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.