We are pleased to share several opportunities for someone to us as a Stock Surveyor Administrator. serving as the primary point of contact between the business and its customers ensuring clear, timely, and supportive communication.

Working Hours: 37 hours per week, Monday to Friday.

Location: King Street, Norwich. This role is office bases but benefits from Agile working.

This is a 12 Month Secondment opportunity, for internal applicants and a 12 Month Fixed Term Contract, for external applicants.

Please click here, to see the full list of benefits for this job

As a Stock Surveyor Administrator, you’ll regularly contact customers by letter and phone to arrange and schedule survey visits, providing reminders and updates to help appointments run smoothly. Handling customer questions and queries, offering accurate information and signposting to colleagues when specialist support is needed, recording customer interactions within internal systems to maintain clarity and consistency across the business.

You’ll allocate work to the surveying team’s diaries and manage the rescheduling of appointments when customers get in touch. Whilst working collaboratively with colleagues across departments to coordinate surveys, particularly for customers who are harder to reach or require tailored engagement. Your day-to-day responsibilities also include selecting properties for Stock Condition Survey appointments, sending reminder SMS messages, liaising with internal teams, and documenting customer communication within Orbis to ensure seamless service delivery.

What we're looking for:

• Excellent communication skills and able to provide clear information and support to customers and colleagues.

• You’ll need strong customer service and interpersonal skills

• Previous experience of working in a customer facing environment.

• Ability to work collaboratively with colleagues across departments.

• Highly organised, and able to prioritise.

• Ability to maintain accurate records and reporting, with strong attention to detail. 

• Exceptional IT skills, with confident and regular use of Excel, Outlook, and Word to support communication, scheduling, and data management. 

• Educated to GCSE level and have Maths and English GCSE, C and above or equivalent.

Please see the attached The Stock Surveyor Administrator The Part I Play Statement, for responsibilities and requirements details. 

To apply please click on the button below. You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job. If you’d instead prefer to send us a 3-minute video supporting statement, please share the video’s link in the supporting statement box.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 16th January 2026 (Midnight)

Interview Dates: 28th and 29th January 2026, In King Street, Norwich.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

No Agencies please.

About Us
Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.