Join Bromford Flagship Group and help us solve the housing crisis!
We’re looking for a Tenancy Management Coordinator to support our Housing Team in delivering an outstanding service to customers and creating communities people are proud to live in.

This is a full time role, working from our Riduna Park, Melton office Monday-Friday, 37 hrs per week.

What you will be doing:

• Provide administrative support to the Housing Team.

• Triage tenant queries, understanding their needs and circumstances.

• Make decisions and give advice to tenants where possible, reducing demand on Housing Officers.

• Escalate unresolved queries to the appropriate team with detailed information for quick resolution.

• Respond to tenants professionally and promptly, showing empathy in all communication.

• Keep accurate records of conversations and actions taken.

• Proactively develop knowledge of housing management and compliance with legislation and Flagship policies.

• Support your manager in delivering our vision: Housing Made Simple.

Our Ideal candidate will have:

• Excellent written and verbal communication skills.

• Ability to deliver complex messages in a clear, engaging way.

• Strong prioritisation skills and ability to manage changing priorities.

• Analytical skills to draw out relevant facts and make informed decisions.

• Educated to GCSE level or equivalent, or qualified by experience in a similar role.
  

In return for your hard work, we offer a competitive salary of £28,500 per annum and a benefits package. Click here to see more about our benefits

For more job info, please review the Part I Play statement.

Ready to make a difference?
Apply now and help us make renting homes simple and stress-free for our tenants.

About Us
Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.