We are looking for an experienced Operations Manager to lead our frontline housing services team. This is a pivotal role where you’ll oversee a stream of work within the housing team, delivering excellent service that exceeds customer expectations. Within this role, there is an expected level of travel to our customers and partners across our geographic and to our offices in Norwich, Dereham, Bury St Edmunds and Melton.

The role will involve: 

• Leading a large team and managing day-to-day housing operations. 

• Ensuring compliance with policies, procedures, and regulatory standards. 

• Driving performance through data analysis, benchmarking, and customer feedback. 

• Championing continuous improvement and innovation in service delivery. 

• Shaping strategic direction alongside the Head of Housing. 

• Designing and delivering place-based approaches tailored to community needs. 

• Leading cultural change initiatives that promote trust, empowerment, and collaboration.

• Coaching and mentoring managers to foster a high-performing, inclusive environment.

•Building strong relationships with internal teams and external partners. 

What we are looking for: 

• Proven experience in housing operations management or a similar leadership role in housing. 

• Strong knowledge of lettings, rent collection, tenancy management, and complex casework. 

• Excellent leadership, communication, and stakeholder engagement skills. 

• Ability to analyse performance data and drive continuous improvement. 

• Commitment to cultural transformation and place-based working. 

• CIH Level 4 qualification or willingness to complete it.

In return for your hard work, we offer a competitive salary and a benefits package. Please click here to review our full benefits package details. 

For more information on the job, please click HERE to view the "Part I Play" statement, which provides full details of your day-to-day duties and responsibilities.

If you’re shortlisted, we’ll contact you via email primarily so be sure to check your email and spam folders regularly for updates, but if you're not sure always check your account on our website. 

We might review applications and invite candidates to interview before the close date, so don’t wait to apply! 

Job close date: 09/11/2025 at midnight Interviews: w/c 17th November & 24th November 

We’re committed to delivering outstanding customer service, empowering great people to do great things, and relentlessly driving performance. We spend money wisely and strive to be an outstanding place to work. 

The East operates as Newtide, Victory and Samphire Homes and are one region within Bromford Flagship. By joining us, you become part of a leading housing provider delivering local community-focused services. Apply now to help create communities where people can put down roots, feel secure, and thrive.