Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

We are pleased to share an opportunity for someone to us as a Housing Officer. This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working and Flexible Working will be considered.

This is a field-based role and will require travel to our customers and properties, on a specific patch within the Newtide Housing Association area. This area includes: Ipswich and Essex.

As a Housing Officer, you will deliver a supportive and proactive approach to tenancy management for our customers to ensure they can enjoy their home and sustain their tenancy. Working closely with our customers to understand their needs and where help is needed the most, enabling us to deliver outstanding customer service and make a real difference.

You’ll support you Housing Manager to lead on our vision, Housing Made Simple, to make it as easy as possible for customers to rent their homes whilst ensuring that we are compliant with legislation and Flagship’s policies and procedures. You’re responsible for a case load, providing support to tenants with concerns including safeguarding, hoarding, property condition concerns and mental health support. Also assisting with the management of tenancy breaches and tenancy fraud.

Applications are welcomed for the role of Housing Officer from those with exceptional communication skills with the ability to deliver complex and difficult messages in a simple and engaging way. You’ll be to listen and empathise in order to act with our tenants’ interest at heart. 

Also able to confidently prioritise and manage a case load based on urgency. You’ll be educated to GCSE standard, or equivalent. You must also hold a full valid driving license.

In return for your hard work, we offer a competitive salary of £32,660.15 per annum and a benefits package that includes:

• Company Car.
• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
• Death in Service Benefit.
• Company Sick Pay.
• An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well-being programs and initiatives.
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
• A Leadership Team that inspires, develops, and supports you.

Please see the attached The Housing Officer The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 5612 and state that you are applying to be a Housing Officer, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 18.06.2025. Interview Date: 1^st or 2^nd July 2025, at Riduna Park, Melton, Near Woodbridge.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Housing Officer – Reference Number 5612