Are you passionate about making a difference in social housing? Join Flagship Group as a Tenant Voice Manager for Victory Homes. 

As a Tenant Voice Manager, you will lead tenant engagement and complaint resolution, rebuild trust with tenants, manage community initiatives, handle escalated issues, and collaborate across teams to enhance tenant satisfaction and service quality. In this role you'll manage a team of Tenant Voice Officers, resolve complaints, and drive community engagement to ensure our tenants feel heard, respected, and supported.

We will also support you in your development in this role as you will get a deep understanding of the housing sector and housing law while working within a regulated environment. You’ll enhance your influencing and communication skills, build strong relationships across teams within the Group, and strengthen your negotiation and resolution abilities. Additionally, you’ll gain confidence in interpreting and reporting on data to support service improvements.

What We Offer:


• 25 days holiday plus bank holidays
• Company sick pay
• Company pension
• Rewards through our "Flagship Rewards" gateway, offering discounts on popular retailers

For more information on the job, please click HERE to view the "Part I Play" statement, which provides full details of your day-to-day duties and responsibilities.

If you’re shortlisted, we’ll contact you via email primarily so be sure to check your email and spam folders regularly for updates, but if you're not sure always check your account on our website.

We might review applications and invite candidates to interview before the close date, so don’t wait to apply!

Closing date: 22nd May 2025 (Midnight)