Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

We are pleased to share an opportunity for someone to us as a Community Management Coordinator. This is a permanent job, working 37 hours per week, Monday to Friday.

This role is working from our East Dereham office, and would suit applicants living in and around East Dereham and or Norwich. The role comes with Agile Working and Flexible Working will be considered.

As a Community Management Coordinator, you will to support and assist the Community Management team with administration and case management work, ensuring the service delivery is in line with policy and procedure.

Often you’ll be the first point of contact for our service users, managing and triaging new reports of ASB, Domestic Abuse, Fraud, Hoarding and any other tenancy breaches. You’ll deal with these concerns quickly and efficiently, providing a victim focused service to those experiencing those issues. Whilst ensuring safeguarding is considered throughout all aspects of my work, following the process, reporting any concerns and recording these cases on our systems.

You’ll support the management team to understand the demand of the service, will complete project work across the department and use data to identify any trends or areas of improvement.

Applications are welcomed for the role of Community Management Coordinator from those with have excellent communication skills, both written and verbal.

You must be able to prioritise and manage your own workload, listen and respond with empathy, as well as being able to manage conflicting priorities.

Educated to GCSE standard or equivalent, the ideal candidate will have a BTEC Level 3 in Community Safety or be willing to work towards it.

In return for your hard work, we offer a competitive salary of £26,732.16 per annum and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
• Death in Service Benefit.
• Company Sick Pay.
• An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well-being programs and initiatives.
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
• A Leadership Team that inspires, develops, and supports you.

Please see the attached the Community Management Coordinator The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 6996 and state that you are applying to be a Community Management Coordinator, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 29.04.2025. Interview Date: 09.05.2025, in a Flagship Housing Office.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Community Management Coordinator – Reference Number 6996