Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

We are pleased to share an opportunity for someone to join Flagship, as an Independent Living Officer. This role is based in Ipswich sharing your working week between two of our sheltered schemes.

This is a permanent job, working 37 hours per week, Monday to Friday. Flexible Working will be considered.

In this role as an Independent Living Officer, you will work alongside the wider housing team, to deliver a housing related support service to customers in our sheltered schemes.

You will have a supportive and proactive approach to ensure our customers can continue to live independently. You will work closely with our customers to understand their needs, and where they may require additional support, such as help with assistive technology, putting additional support in place when needed and understanding individual communication needs which will enable you to deliver outstanding customer service. You will be present in the schemes, carrying out home visits as well as being present in the scheme's offices to assist with customer enquiries.

You will arrange scheme meetings, facilitate customer participation activities as well as carrying out health and safety checks and ensuring the scheme is welcoming. You’ll support your Housing Manager to lead on our vision, Housing Made Simple, to make it as easy as possible for customers to rent their homes whilst ensuring that we are compliant with legislation and Flagship’s policies and procedures.

Applications are welcomed for the role of Independent Living Officer from those with excellent communication skills, both verbally and written, very organised, a strong record keeper and natural problem solver. Applications are welcomed for the role of Independent Living Officer from those with some knowledge of social housing and experience of working in older person housing or supported would be an advantage. You will need to be educated to GCSE standard, or equivalent and hold a full valid driving licence.

In return for your hard work, we offer a competitive salary of £26,000 - £27,586 per annum and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
• Death in Service Benefit.
• Company Sick Pay.
• An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well-being programs and initiatives.
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
• A Leadership Team that inspires, develops, and supports you.

Please see the attached Independent Living Officer - The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 4215 and state that you are applying to be an Independent Living Officer, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 21.04.2025. Interview Date: 02.05.2025, In Melton, Near Woodbridge.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Independent Living Officer – Reference Number 4215